Frequently Asked Questions
Everything you need to know about shopping with Orange Sherbet Boutique
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless faulty.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate collections from various designers, we also include 'fit notes' in the description to tell you if an item runs small, large, or true to size.
Do you offer international shipping?
Yes, Orange Sherbet Boutique ships worldwide! International delivery times and costs vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options like Afterpay and Klarna so you can shop now and pay later.
Can I change or cancel my order after it has been placed?
Our team works quickly to pack your orders, so changes can only be made within 30 minutes of placement. Please contact our customer service team immediately via live chat for assistance.